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Service culture – for the Hospitality employees

The most dominant characteristics of Montenegro’s economic potential are service activities and a support to services sectors such as tourism and trade. However, the public sector is something that needs to be adapted to the service culture and focus on the needs of clients, i.e. citizens. Why then foreigners tell for us that we are a beautiful country, with hospitable hosts, but that the quality of service should be at a higher level?

You will learn the following in our training:

  • What is the difference between two companies dealing with the same activity that makes the clients choose whose services they will use?
  • Why is customer relation sometimes more important than the service or product itself?
  • How to build a service culture "His Majesty Customer" without compromising our integrity?

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